Shipping & Delivery
Order Processing
Orders are generally processed within one business day. Orders placed after 2:00 p.m. Pacific Time may be processed on the following business day. Processing times may be longer during weekends, holidays, high-volume periods, or when additional order verification is required.
Domestic Shipping Rates
Shipping charges are based on the total packaged shipping weight of the order:
- Under 8 oz: Standard $3.99; Express $12.00
- 8 oz–1 lb: Standard $3.99; Express $13.58
- Over 1–2 lb: Standard $3.99; Express $13.92
- Over 2–3 lb: Standard $3.99; Express $14.63
- Over 3 lb or bulk orders: Please contact us for an actual shipping quote.
Carrier and service availability may vary by destination. The final available shipping options will be shown or confirmed before shipment.
Tracking and Delivery
Tracking information will be provided when available. Delivery dates are estimates and are not guaranteed. Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if a shipment appears delayed, lost, damaged, or incorrectly delivered.
International Orders
Where international shipping is available, customers are responsible for any customs duties, taxes, brokerage fees, or other charges imposed by the destination country. Delivery times may be affected by customs processing and local carrier conditions.
Order Changes and Cancellations
Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee cancellation or modification after an order has entered processing or has been shipped.
Returns & Refunds
Return Window and Authorization
Customers may request a return within 30 days of the original purchase date. All returns require prior approval. Please submit the request through our Warranty & Returns page and include the order number and reason for the return. Products returned without prior authorization may not be accepted.
Return Condition
Unless the return is due to our error or an approved product defect, returned products must be new, unused, uninstalled, clean, complete, and in resalable condition, including all original packaging, parts, accessories, and documentation.
Restocking Fee and Shipping Costs
Approved returns are subject to a 15% restocking fee. Customers are responsible for return shipping costs unless the return resulted from our error or the product arrived damaged or incorrect. Original shipping charges and expedited shipping charges are non-refundable unless otherwise approved.
Refund Processing
Returned products will be inspected after receipt. Approved refunds will be issued to the original payment method. Please allow up to 10 business days after approval for the refund to appear, depending on the payment method and financial institution.
Exchanges
Exchange requests are subject to product availability and approval. Additional charges may apply. In some cases, the original item will be processed as a return and the replacement must be placed as a new order.
Damaged, Incorrect, or Missing Items
Please contact us promptly after delivery and provide the order number, a description of the issue, and photographs when applicable. Keep all products and packaging until the claim has been reviewed.
Warranty
QFS/Quantum Products
QFS/Quantum brand products are backed by a lifetime replacement warranty for the original purchaser. The warranty is non-transferable and applies when a product failure is determined to result from a defect in materials or workmanship. Improper use, incorrect installation, unauthorized modification or repair, contamination, normal wear, or other misuse may void the warranty.
A warranty provides a replacement for an approved defective product; it does not provide a cash refund.
Warranty Claims
All warranty questions and claims for QFS/Quantum products purchased from AlpenKSG must be submitted through the AlpenKSG Warranty Claim Form. Our customer service team will review the claim and the supporting product, vehicle, and installation information.
For approved claims submitted within 30 days of purchase, AlpenKSG will provide a replacement. Claims submitted more than 30 days after purchase are subject to the applicable QFS/Quantum warranty process, and AlpenKSG will assist the customer with the next steps.
Customers may be required to provide proof of purchase, product and vehicle information, installation details, photographs, diagnostic information, and the original product for inspection or return. A replacement may not be issued until the required information and product have been received and the claim has been approved.
Third-Party Products
For products manufactured by third parties, warranty coverage and claim procedures are subject to the applicable manufacturer’s warranty policy. Customers may be required to contact the manufacturer directly. AlpenKSG will provide relevant warranty information and reasonable assistance as needed.
Warranty Limitations
To the extent permitted by law, AlpenKSG and the manufacturer are not responsible for labor, diagnostic, installation or removal, towing, storage, rental vehicle, loss-of-use, or other incidental or consequential costs associated with a product failure. Warranty coverage does not include damage to a vehicle, machine, or other property caused by improper installation, misuse, or a failed product.
Fitment
Customers are responsible for reviewing and verifying product fitment before purchase and installation. Product applications, part numbers, and specifications may change. Contact us with the vehicle year, make, model, and OEM part number if assistance is needed.
Installation
Installation requirements vary by product and vehicle. Customers should follow the vehicle manufacturer’s service information and any instructions supplied with the product. Professional installation is recommended when appropriate. AlpenKSG is not responsible for costs or damage resulting from improper installation or use.
Payment
We accept the payment methods displayed at checkout. Additional verification or an alternative payment method may be required for certain large, high-risk, or mismatched billing and shipping orders.
Sales Tax
Applicable sales tax will be collected as required by state and local law. Qualified wholesale customers may contact us regarding resale or tax-exemption documentation.
MAP Policy
Authorized resellers of QFS/Quantum products must comply with the applicable Minimum Advertised Price policy. Please contact us for the current policy and requirements.
Privacy
We use customer information to process orders, provide customer service, administer returns and warranty claims, prevent fraud, and comply with legal obligations.
Intellectual Property
Website content, product descriptions, photographs, graphics, logos, and other materials may not be copied, modified, distributed, or used for commercial purposes without authorization, except as permitted by law.
Policy Changes
AlpenKSG may update these policies from time to time. The version published on the website at the time of the applicable transaction will govern, subject to applicable law.
Contact Us
For questions about orders, shipping, returns, warranty claims, fitment, or these policies, please visit our Contact Us page:
https://alpenksg.com/contact-us/