AlpenKSG ("we," "our," or "us") operates the website alpenksg.com. This Privacy Policy explains what information we collect when you use our website, how we use it, and the choices you have. By using this website, you agree to the practices described in this policy.
Information We Collect
We collect information you provide directly to us, including:
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- Contact and order information you provide when placing an order, creating an account, or submitting a form on our website, such as your name, email address, phone number, billing and shipping address, and order details
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- Information you provide when you contact us for support, warranty, or returns, such as your order number and the contents of your message
We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, pages viewed, and cookies and similar technologies used to operate the store, remember your cart, and understand how visitors use the site.
How We Use Your Information
We use the information we collect to:
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- Process, fulfill, and deliver your orders
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- Provide customer support, warranty service, and returns processing
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- Communicate with you about your orders, account, and service updates
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- Operate, maintain, and improve our website and services
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- Comply with legal obligations and prevent fraud or misuse
Sharing of Information
We do not sell your personal information. We share information only as needed to run our business, including with payment processors, shipping carriers, and service providers that help us operate the website and fulfill orders. These providers may use the information only to perform services for us. We may also disclose information if required by law or to protect our rights, customers, or property.
Payment information is processed by our payment providers. We do not store full payment card numbers on our website.
Data Security and Retention
We use reasonable administrative and technical measures to protect your information. We keep personal information only for as long as necessary to fulfill orders, provide support and warranty service, and meet legal and accounting requirements.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the information on our Contact Us page. You can also disable cookies in your browser settings, although some website features may not work properly without them.
Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be posted on this page with the date it was last updated.
Contact Us
If you have questions about this Privacy Policy, please contact us through our Contact Us page or at support@alpenksg.com.